Service Desk Employee

As a User Support Technician, you support end users in solving ICT-related issues with software products, programs, or systems, ensuring the continuity of operations within the organization.

• You assist internal employees with the use of ICT infrastructure, enabling them to perform their duties effectively. In doing so, you act as a link between the ICT department and the local business unit.
• You provide users with efficient and customer-friendly support for software, hardware, printer, telephony, videoconferencing, and network issues.
• You maintain a clear overview of the infrastructure and user calls, monitor equipment inventory, and ensure the availability of necessary spare parts.
• You document interventions, inform service desk staff, monitor service levels, and support system engineers.
• You contribute to the execution and implementation of ICT projects.
• You report directly to the IT Lead Infrastructure.

• You hold a bachelor’s degree in ICT or equivalent through experience. Preferably, you already have initial relevant work experience. Knowledge of Windows Server, O365, Citrix, Active Directory, and LAN/WLAN is a strong asset.
• You are service-minded and demonstrate motivation and a willingness to learn.
• Your personality is characterized by a proactive approach and a result-driven, hands-on mentality.
• You will be based in Lievegem, but are willing to travel to other DeliBarn Group sites.
• Together with your Service Desk colleagues, you ensure the continuity of our ICT services. Outside of regular working hours, you will participate in an on-call rotation system with your teammates.

• An inspiring work environment: 
  As the market leader in the Benelux in service slicing, salami, and poultry, we produce, package, and deliver top-quality cold cuts — always fresh, always full of flavor, driven by innovation.
   
• A warm welcome and a family-like, informal atmosphere:
  At DeliBarn, we value an open and informal company culture. Your colleagues are ready to welcome you with open arms and share their experience with you. A friendly environment and personal approach will make you feel right at home.
   
• Focus on your future with support and growth opportunities:
  We provide plenty of room for personal development and skill-building. You’ll be guided by experienced colleagues as we work together on your professional growth. Do you like taking initiative? Then you’ll fit right in.
   
• A spot in our team of passionate Food Lovers:
  At DeliBarn, we create products to love. In our mission to shape a flavorful future, we aim to craft a wide range of cold cuts that bring together people, cultures, and traditions.
   
• An attractive salary package with tasty extras:
  including meal vouchers, group and hospital insurance, a company car, 20 vacation days plus 12 additional ADV days, work-from-home options, and a traffic-free work environment.